FAQ

TOLTEC FAQ

 

 

1.  I don't see pricing on your website, how do I get pricing?

  • We sell exclusively through our Dealer Network of Lighting Retailers and Billiard Retailers.  Please Contact us at sales@toltecltg.com for a Toltec Dealer near you.

 

2.  How soon can I expect my order?

  • We pride ourselves on fast and accurate delivery.  Once we receive your order we ship instock items within 1-2 business days.

 

3.  What do the abbreviations AS, BC, BN, BRZ, CH, CP, DG, ES, GP, MB, and NAB mean?

  • AS = Aged Silver
  • BC = Black Copper
  • BN = Brushed Nickel
  • BRZ = Bronze
  • CH = Chrome
  • CP = Copper
  • DG = Dark Granite
  • ES = Espresso
  • GP = Graphite
  • MB = Matte Black
  • NAB = New Age Brass

 

4.  Are Toltec Lights UL listed?

  • Yes, all Toltec products are UL/CUL Listed and are designed for indoor use only.

 

5.  Is the glass interchangeable on a fixture?

  • Most of our shades, with a few exceptions, can be used on any of our light fixtures.  For more information on a specific Toltec fixture, please Contact us at sales@toltecltg.com.

 

6.  Can the Stem Mini Pendant or Stem Pendant be hung on a sloped ceiling?

  • Yes, all Toltec's stem hung fixtures come with a Hang-Straight Swivel to allow hanging on a sloped ceiling.

 

7.  How much wire and chain are provided with the fixture?

  • Chain hung fixtures come with 10' of chain and 11' of wire.
  • The #326 Uptowne bar, #333 Vintage bar, #343 Revo bar, #353 Curl bar, #843 Jazz bar, #893 Swoop bar, #896 Swoop Island Light, #1136 Portland bar, #1143 Portland bar, #1453 Corbello bar, #1235 Meridian bar, and the #1235 Meridian bar cannot be rewired.

 

8.  How much cord comes with Cord Mini Pendants?

  • Toltec's Cord Mini Pendants comes with 12' of cord per socket.

 

9.  Do any of the lights have a specified or special way to be hung?

  • All of our Billiard and Island bars must be hung with the loop on top of the bar at least 12 inches from the ceiling.

 

10. How many and what size stems come with Toltec's Stem Hung Items?

  • Item #'s 20, 21, 23, 26, 29, 80, 283, 284, 285, 900, 901, and 1125 comes standard with 1-6", 2-12", and 1-18" stem sections.
  • Item # 25 comes standard with 1-6", 2-12", and 1-18" stem section per socket.
  • Item #'s 36 and 48 comes standard with 1-3", 1-6", 2-12", and 1-18" stem section per socket.
  • Item #'s, 240, 241, 243, 245, 246, 249, 320, 560, 561, 562, 564, 566, 567, 568, 569, 570, 571, 573, 574, 578, 1105, 1106, 1107, 1108, 1130, 1135, 1136, 1138, 1139, 1143, 1238, 1239, and 1243, comes standard with 1-3", 1-6", 2-12", and 1-18" stem sections
  • Item #'s 50 and 232 comes standard with 2' of chain and 1-6" and 3-12" stem sections
  • Item # 333 comes standard with 2-12" stem sections.

 

11.  Are extra stem sections available for purchase for the Stem Pendants and Stem Mini Pendants?

  • Yes, extra stem sections are available for an additional fee.  Please be sure to let us know how many and the size of extra stem sections needed.